Refund policy

Return & Refund Policy

At Jedaaly, we want you to feel confident trying our products.

That’s why every order is covered by our 30-Day Money-Back Guarantee.

30-Day Money-Back Guarantee

You have 30 days from the date your order is delivered to try your product.

If you are not satisfied with your purchase for any reason, you may request a return within this 30-day period.

The product may be opened and used normally during the trial period. However, we reserve the right to refuse a refund in cases of intentional damage, misuse, abuse, or excessive deterioration beyond normal product use.

How to Request a Return

To request a return, please contact us first at:

jedaaly.contact@gmail.com

Please include your order number and the email address used when placing your order.

Once your return request has been approved, we will send you the return instructions and a prepaid return shipping label.

Please do not send your product back without contacting us first.

The return address will be provided after your return request has been approved.

Free Returns

For eligible returns made under our 30-Day Money-Back Guarantee, Jedaaly covers the return shipping costs.

You will receive a prepaid return label from us, so you will not have to pay for the return shipment.

Refunds

Once your returned product has been received and inspected, we will notify you.

If your return is approved, your refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Damaged, Defective or Incorrect Products

Please inspect your order when you receive it.

If your product arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible at jedaaly.contact@gmail.com.

We will review the issue and provide an appropriate solution at no additional cost to you.

Return Conditions

To qualify for our 30-Day Money-Back Guarantee:

The return request must be submitted within 30 days of delivery.

The product may have been opened and normally tested or used.

The product must not have been intentionally damaged, improperly used, altered, or abused.

You must contact us before sending the product back.

Exchanges

If you have received a defective, damaged, or incorrect product, please contact us and we will determine the most appropriate solution, including replacement when applicable.

For other situations, please contact our customer support team and we will assist you.